FEMA accessible video about how to contact FEMA with your disaster-related questions in American Sign Language (ASL).
Call FEMA with Questions
If you applied for help from FEMA after the disaster and have questions, call the FEMA Helpline at 800-621-3362 to solve issues, get new information and give new information. For 711 or Video Relay Services, call 800-621-3362. TTY: call 800-462-7585. You can register in any language.
You can also use the FEMA Helpline to apply for disaster help before the deadline.
There are operators who can answer your questions, give you information about the help you can receive and take your new information. If you change your address, telephone number or bank information, call the Helpline. You should also call if you made a mistake when you reported your damage or losses.
When you call the Helpline, be ready to give them the nine-digit FEMA registration number they gave you when you applied.
You can also call the Helpline to:
- Give new information about your insurance.
- Get information about how they inspect your home.
- Add or remove the name of a person who can speak for you.
- Find out if FEMA needs more information about your claim.
- Give FEMA more information about where you are living.
- Learn how to ask FEMA to review your case if you didn’t receive all the help you need.
- Get your answers to other questions about your application.
*Video published July 24, 2017 via the FEMA YouTube Channel*